Program Policies

Wait List Policy

There is no fee to be placed on the wait list for a program. If a spot becomes available you will be notified via MyRec. If the program requires payment to attend, payment must be received prior to the start of the program.

Cancellation & Refund Policy

• The Zionsville Parks and Recreation will issue a full refund or credit if the department cancels a program.
• Refunds will be issued in the form of a check 6 - 8 weeks from the dates of the cancellation.
• Credits (if the total amount paid is less than $5) will be issued immediately on your account. Account credits can be used for future program fees, memberships or reservations.
• Cancellations made a minimum of 2 weeks from the respective date of the program will be charged a 3% credit card processing fee before a credit or refund is issued.
• Cancellations made 1 week from the program date will receive a refund/credit minus a $10 processing fee.
• Cancellations received less than 1 week from the date of the program will receive no refund/credit.

Inclusion and Modifications

We will make reasonable modifications to allow participants of many different ability levels to join our programs. With that in mind, our programs are not specialized or therapeutic programs. Safety of our staff and each participant is our top priority. Planning reasonable modifications may take time. The earlier we know of your need the more likely we can make modifications before the program begins. We reserve the right to decline modifications if said modifications fundamentally alter the nature of the program or is unreasonable as outlined by ADA regulations.